Questions about Raynor Doors
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Is your steel rust-proof?
To prevent rusting, we use hot-dipped galvanized steel on all our steel doors. Then, we place two more coats of corrosion protection on top of the galvanized steel: a special primer coat and a finish coat of baked-on paint.As an additional security for the homeowner, we warrant our steel sections "against cracking, splitting or deterioration due to rust" (all Decade Series doors, Prisma, and Classic). That's the strongest warranty language you'll find concerning rust. Buyer's Tip: Compare the rust language in competitors' warranties. Watch for language that says the sections are warranted only against "rust through." That means the rust must actually create a hole all the way through the section. That door could have dozens of unsightly rust spots, but its warranty won't help you until the rust eats a hole through your door.
How many colors of doors does Raynor offer?
Our Decade doors are available in White, Brown, Almond, Bronze Tone, and Clay Tone. Prisma is available in White, Almond, Clay Tone, and Gray Tone and our Classic is available in White, Brown, and Almond. (See our Residential Products page for color samples.)
Can I paint my Raynor door?
All our residential steel doors are already finish painted and ready for years of maintenance-free beauty. However, if you want to apply another color, clean the surface with a powder cleanser like Comet. Rinse the surface thoroughly and allow it to dry. Use an acrylic latex exterior paint and apply it with a brush.But before you start this project, see our complete painting instructions.
If I paint the door, does it void the warranty?
Since some paints can damage the factory-applied paint, we don't warrant the door against peeling when you apply your own coat of paint. For the best results when you paint your door, follow our complete painting instructions and apply the new coat according to the paint manufacturer's instructions.
Do your doors come in special sizes?
Yes! All Prisma doors and all Decade II doors with Colonial panels are available in any width from 4'0" through 20'0" in one-inch increments. Decade ShowCase doors in Colonial or flush panels are available in one-inch increments from 4'0" through 18'0".The sizes for Ranch panels, Classic, Steeliner, and Charleston are more limited. Your local Raynor dealer can tell you what sizes are available for the exact Raynor model you want.
What is the R-value for your insulated doors?
The R-value (a measurement of the thermal efficiency of the door) for our Decade ShowCase is 10.25. The R-value for our insulated Decade II, our insulated Prisma, our insulated Classic, and our insulated Charleston is 5.0.When considering thermal efficiency, also consider the weather sealing around the perimeter of the door and the amount of air infiltration between the door sections. The R-value is important, but it's only one part of your door's weather sealing system.
General Door Questions
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Are two-inch-thick doors better than thinner doors?
Yes, that's generally true. A two-inch-thick door with strong end-stiles is more structurally sound than a thinner door. That extra thickness keeps an open door from sagging, and it helps your garage door sections stand up to strong winds and jolts from your car, garage-kept equipment, or rough sports activity.
Can I install the door myself?
Here are three good reasons to avoid this task . Injury. Installing a garage door is dangerous. Because of the extreme spring tension involved, many novices have been seriously injured or even killed by garage door accidents. Accuracy. Precision installation helps your door perform better and last longer. Time. It's not uncommon for a novice to spend all day installing a door, while a professional can do it correctly and safely in an hour or two.For these reasons, we urge you to have a qualified door mechanic install your door, and call him again when your door needs repairs or adjustments. It's money well spent.
I need a new garage door, but my track seems fine. Do I need new track or can I buy just sections?
It's possible to put a new door on old track, but we don't recommend it. As one of our dealers says, "Would you buy a new car with used tires?" You may save a few dollars now, but it may cause headaches and more expense later.Here are some reasons to avoid the old track:Your old track may not fit with your new door, depending on the thickness of your sections, the weight of the door, the headroom required, the location of the garage door opener, and other considerations. Making adjustments to old track can end up costing you more money in extra installation time.The track and sections work together as a system. For maximum performance and long life, you should use the track that is designed for your specific door.If you end up replacing the track later, it will cost you much more to buy the track as a special part and pay for another service call.
What do you do to make a tight weatherseal around the garage door?
When we install a door we include a climate seal that protects the entire perimeter of your door. We have colors to match almost any door. This seal will keep out air flow, leaves, dirt and rodents. We can also install weather sealing on a door that is all ready installed.
My door is hard to open. Do you have an opener that will lift it?
If your door feels heavy or requires two hands to open it, the door is out of balance and needs adjustment. A variety of problems can cause this, and if you try to fix it yourself, you could get hurt. We strongly recommend that you call us to diagnose the problem and offer a solution.The answer is not a garage door opener. Openers are designed to open doors that are properly balanced.
How do I know if my door is properly balanced?
It's a good idea to occasionally test the balance of your door. Here's how:Close your door.If you have an opener, pull the emergency disconnect rope/handle so you can operate the door by hand.Lift the door manually. You should be able to lift it with one hand, smoothly, and with little resistance.The door should stay open by itself around three to four feet above the floor.If you have a hard time lifting the door, or if the door does not stay open by itself, the door is probably out of balance and needs adjustment.
A variety of problems can cause this, and if you try to fix it yourself, you could get hurt. We strongly recommend that you call us to diagnose the problem and offer a solution.
Opener Questions
How do I test my opener to make sure it reverses?
Most garage door openers being used today are equipped with an internal reversing mechanism that causes your door to reverse when the door contacts an obstruction.For your safety, we recommend that you test this reversing feature every month. Here's how:With the door open, place a two-by-four block of wood flat on the garage floor in the path of the descending door, at approximately the center of the door. Some recent research has indicated that using a full roll of paper towels provides a more appropriate test.Push the control button to close the door.If the door does not reverse when it hits the obstruction, have the opener repaired or replaced.Call us and we will know if the unit can be repaired. If it is replaced with a new opener, the new unit will include an additional reversing device, a photoelectric eye. These device provide an additional measure of safety with your new opener.
If I buy a garage door opener with my door, do I also need an exterior lock to prevent break-ins?
No. When you have an opener attached to your door, the opener will hold your door closed until someone activates the opener. If your door has an exterior lock, it will need to be disengaged in order for the opener to be able to open your door. We recommend completely removing or disengaging any locks when an opener is installed for the safety of the door.
If I put an opener on my garage door, do I still need springs?
Yes, you do. Garage door openers are designed to be able to open a door that is properly balanced with the appropriate springs. Without the springs, the door will simply be too heavy for your garage door opener.
My opener isn't working properly. Is there a quick way to see if the problem is a simple one?
Yes. Call us. With all of the combined years of experience we can tell if most problems are something that can be repaired or if replacement is necessary. If we can't give you an answer over the phone we will be happy to come to you and solve the problem.
